Terms of Service
Using TOP-WAY as a customer, trailer, or whatever; you have to follow the following terms. Once you register on TOP-WAY, you agree on our terms which includes using our website or application.
Introduction and Definition
TOP-WAY is a company that provides ecommerce services including creating online stores and other related services in the middle east through the website and application.
The retailer is the person who registers to build an online store including any person who uses TOP-WAY for this business.
Store is what retailers use in TOP-WAY to run their business.
Customer is the person who uses stores to buy or use any of the services that we provide.
Agreement is the terms that we follow in TOP-WAY and all the retailers and customers have to follow these terms.
Provider is the one who provides services whether through TOP-WAY or any third-party.
Legal Retailer Eligibility
The retailer has to be legally qualified and be at least 18 years old.
A merchant who is less than 18 years old is excluded if he proves his ownership of the business.
The merchant must certify his eligibility to manage the store.
If a person is registered as a company or other party, he must prove his legal capacity to do business.
In the event that the retailer violates this section of the agreement, the retailer bears the consequences of the violation, as we are on TOP-WAY has nothing to do with commercial transactions, and we have the right in TOP-WAY to claim compensation for damages that may be the result of this violation.
Quality of commitment in TOP-WAY
The role of TOP-WAY lies as a provider of building online stores, and this means that our commitment is only in building an online store and helping the retailer to provide his services to the customer by setting up an online store.
TOP-WAY Provides other services related to e-commerce, including marketing and guidance for the shop owner.
There is no commitment by TOP-WAY regarding sales and purchases to the public, and our role in TOP-WAY ends when we help the retailer to build an online store.
TOP-WAY provides some services free of charge in some cases from the process of modifying the store, its shape and design.
TOP-WAY is not responsible for the commercial dealings between the retailer and the consumer.
TOP-WAY has no relation to transactions between the retailer and the third-party service providers.
TOP-WAY’s mission ends when providing the service of building an online store and it has nothing to do with anything else.
Laws of Building an Online Store
Every person who has demonstrated eligibility to build an online store has the right to build an online store.
The store must not be in violation of the laws and regulations in the Arabian Gulf, and the retailer is obliged to clarify the type of business that he performs.
TOP-WAY disclaims any responsibility for any store that violates the laws in force in the Arab Gulf, and we have the right to reject any activity or store that violates these laws.
No one can use TOP-WAY if his membership or store is canceled pursuant to orders or court rulings.
In the event that you are registered as a company or institution, this party must abide by all rules.
All retailers must comply with all applicable laws to regulate ecommerce, the system of information crime, investment, and electronic transactions.
In the event that the retailer submitting the request is an individual, then he must commit to verifying and presenting the conditions required by the official authorities, and he must declare to abide by these conditions.
In the event that the applicant represents an institution or company, he must provide us on TOP-WAY with all the details and information that prove this.
Obligations to Register and Create Accounts
If you register on TOP-WAY and join our family, you are required to disclose some information and choose a username and password in order to use it to log in and access the services of TOP-WAY. You will be working to make sure of your account activity and after making sure of that and activating your account you will become a user and you can access and enjoy the services of TOP-WAY. Accordingly, you have agreed to the following:
To be responsible for the confidentiality of your account information and not to disclose the login information to any other person and in the event of an attempt to enter you must inform us on TOP-WAY of that attempt.
TOP-WAY is not responsible for any material or moral damage and loss that occurs as a result of losing your login data.
You are fully responsible for the use of your account on TOP-WAY and in the event that you authorize another person to do so we disclaim our responsibility for that access to the account.
You must demonstrate a high level of seriousness and credibility in using your account on TOP-WAY and adherence to the rules of use and privacy and all legal rules in force in the Arabian Gulf.
In the event that you violate any of the rules, you are obligated to compensate TOP-WAY for direct and indirect damages as a result of losing the login data and accessing the account, whether with or without your authorization.
You are obligated to disclose true and correct information related to you as required of you while registering on TOP-WAY. You are also obligated to update your data in case it was changed in practice.
Not to include any of the data related to TOP-WAY in the user name such as a phone number or other personal details indicating a relationship between you and the management team of TOP-WAY.
Not to mention the existence of any direct or indirect relationship between you and the management team of TOP-WAY in your store.
We have the right at TOP-WAY to conduct some of the investigations that we consider necessary, whether directly or through a third party. In addition, we have the right to demand the disclosure of some additional information or other documents.
In the event that you violate what was mentioned above, we have the right to stop or freeze your store and our membership in TOP-WAY or prevent you from entering the platform. We also have the right to delete any account that is not confirmed or has not been in any process for a long time.
All fees are calculated in U.A.E AED and this is the currency that we use on TOP-WAY.
You should be aware that not all of our deals and offers related to retailers and stores are free, as they may be subject to varying fees.
On TOP-WAY, we may charge some fees to some retailers and stores, and this depends on the type of offers and packages.
Payment Services for stores on TOP-WAY
You can pay on TOP-WAY through the available payment methods that we offer on the website, which are done online.
We are not related to the payment system upon receipt, as it is related to the retailer and the consumer.
TOP-WAY has the right to stipulate that the payment process be direct between the retailer and the consumer and we have no relationship with that process.
The online payment services provided by TOP-WAY are only a means to facilitate the process of work and payment and for the purpose of preserving the rights of the two parties and we have no relationship with that matter.
The retailer is obliged to determine the price of the products and goods according to their market value and we have nothing to do with that pricing.
The retailer must provide bills and receipts for all amounts obtained from the store in addition to the type of goods, quantity, descriptions and value. This is for his commercial, economic and legal interest.
We have the right to cancel, amend or change any form of payment on TOP-WAY.
Your Personal and Transaction Detail Information
You give TOP-WAY an unlimited right to use information, personal materials or any other information that you have provided us in order to achieve the interests that we see in TOP-WAY.
You are the only one responsible for the information you have sent or published, and our role is limited by displaying this information through TOP-WAY and its advertising channels.
All digital contents of TOP-WAY and others are owned by us and no one has the right to use it in any way.
We will take the necessary procedures in case of violating any of the rights and intellectual property of TOP-WAY.
TOP-WAY does not bear any infringement of the rights of retailers.
The consumer has the right to report when receiving different goods or when the goods are not received when he has completed the payment process through TOP-WAY and we have the right to take the appropriate procedures.
The consumer has the right to review the goods before receipt to ensure their authenticity, safety and conformity and we are not responsible for the relationship between the retailer and the consumer.
TOP-WAY is not committed to any complaint from the consumer and we take the appropriate action based on what we deem appropriate.
Our responsibility on TOP-WAY
We are not responsible in any way for any unsatisfactory performance by the retailer, shipping companies, payment gateways, consumer failure to pay, nor any losses or breakdowns.
We are not responsible for any errors, whether direct or indirect, or through a third party.
We are not responsible for any claims that have arisen as a result of financial losses or discredit for misuse of TOP-WAY.
We are not responsible for any direct or indirect claim, dispute, damage or loss to any party as a result of the use of one of TOP-WAY’s users.
We have nothing to do with any illegal activity that the retailer does.
We claim that any trader must notify us of any suspicious activity on TOP-WAY and we are not responsible for any of these violations.
Cancellation of Membership or Store
In case we are unable to document any information about the user.
In the event of an activity in violation of the law.
We would like to inform you that these conditions are applicable to all users of TOP-WAY to organize the work system in TOP-WAY.If the conditions have been translated into other languages, the Arabic language is the source and the origin of all transactions and that no party has the right to amend or add any conditions except the management team of TOP-WAY.